Frequently asked questions

Everything you need to know about VHS digitization, slides, photos and our services in Laval. Click a question to expand it.

Service & process

Video tapes become increasingly difficult to view over time due to technological advancements. Transferring your precious memories to a digital medium is an excellent option. By transferring your videos to DVD or a USB drive, you can enjoy these memories in digital quality for many years to come.

Yes. Just tell us how many tapes you want to transfer and your preferred format (DVD or USB drive). We will provide a price estimate. If you agree, you'll need to make an appointment by phone, text message or email.

No. We do not transfer commercial content (movies, TV series, documentaries). We focus exclusively on personal video tapes such as family videos and special events. Copyright is respected. However, content can be transferred if you are a participant in the TV show, for example.

No. There is no personalized viewing at our location. However, we can tell you the contents of the tapes. A screenshot can be sent by text or email. A fee of $4 per tape applies.

Yes. Some clients transfer a few tapes to confirm the result. If satisfied, we then convert the remaining tapes.

Unfortunately, no. Even if your cassette is short, we must play the entire tape to check for additional sequences. A 2-hour cassette takes 2 hours to play — it cannot be fast-forwarded. Processing is the same whether your tape is 15 minutes or 2 hours long.

Yes. You retrieve your original tapes at the end of the order.

Normal turnaround is generally 7 to 10 days. For large volumes, the time will be adjusted accordingly. We also offer emergency transfer (48h) at $30 per tape.

You have 30 days to pick up your order. After this period, DVD Laval may dispose of it, as many clients forget to retrieve their tapes after receiving a download link.

Slides & photos

Each photo or slide will be transferred to JPG format. The price includes color correction and scratch retouching if the item is not too damaged.

Digital delivery

Each video will be converted to an MP4 file using the H.264/AVC codec — an efficient and widely compatible format. A sample can be sent for testing on your computer or smart TV.

Yes. Once payment is made, you will receive a secure download link valid for 30 days with no download limit. It is strongly recommended to make an additional backup (computer or 2nd USB drive). After 30 days, files are deleted from our server.

Damaged tapes

A damaged tape can usually be repaired for an additional fee of $7.50.

No. The transfer reads each tape the same way as your original playback device.

Specialized services

We handle VHS, VHS-C, Betamax, MiniDV, 8mm tapes (Video 8, Hi8, Digital8), slides, negatives and audio cassettes. Contact us for other old formats — we'll evaluate whether we can handle them.

Payment & practical

We accept cash and Interac e-transfer.

Yes. You can ship your tapes at your expense. Once the transfer is complete, you will be contacted to pick up your order or arrange postal return at your expense (orders of $100 or more). See mail order instructions →

Yes. USB transfers and CD/DVDs are guaranteed for 30 days. Return the defective media and we will replace it for free.

This is a home-based business. Please schedule an appointment by phone or SMS at 514.831.3689.

Call or text us at 514.831.3689, or write to us via the contact form.